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Service is our Mantra

At CodeBlue, our primary focus is serving our clients.

Many companies say this - let us show you the difference in what true service really means. We understand how important it is that your information systems quickly, seemlessly and efficiently handle your mission-critical data. Our customer support representatives stand ready to assist you during business hours in your time zone.

Our support does not end with the installation of our products. We continue to offer training, support and educational opportunities so you and your staff can optimize the use of our systems.

Here are the basic tenets of our Customer Support:

We have a solid corporate culture and operate with the following principles:
Willingness to please with every encounter
Eagerness to serve at every chance
Personal excellence in our work product

We are process driven which means:
We have developed plans for every aspect of our customer encounter
We are able to scale our business rapidly
Our customers experience professionalism at every level of the organization

We return telephone calls the same day, indicating our sense of urgency in customer service.

We have a detailed and comprehensive follow up program including faxes and emails.

We have a tracking system to ensure all issues are addressed, logging service calls and enabling management to monitor issues.

We have clearly defined processes to minimize physician down-time.

Please put our service to the test and experience the type of service you deserve.

The Accelerator service desk is open from 8:00 am – 11:00 pm EST,
accomodating all time zones.

Phone: 888·241·1325
(Email support after hours)
Email: support@thecatalis.com

Service is our Mantra

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